1. If the Navigation Buttons do not appear at the top and side of the page, or if there is no Shopping Basket, this is due to your Security Settings being too high. To reduce the settings, go to Tools - top right, down to Internet Options, pick Security and move the level to Medium/High. Click OK and go back to the web page and refresh. The buttons will now appear.
2. If you can't see the full page across the screen, try adjusting your screen resolution. To do this go to Control Panel, Display and Settings, and move the slider bar up a little, until you can see the full page on the screen.
3. If pictures don't appear when you try to zoom in on an item this could be down to your pop-up stopper. Turn off your pop-up stopper as a temporary measure to see if this helps. To do this, it is Tools, Privacy and turn off by unticking the box. If this works, you can go into Settings and allow pop-ups for particular sites only.
If this does not solve your problem please email or telpehone me for help. I do apologise to anyone who is having difficulties and assure you that I will do my best to help you whatever the problem.